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Care By Us service user testimonials

Family member of a service user in East Hertfordshire

“The four week care package provided by Care By Us for my 96 year old mum after a fall and hip operation has just ended. Every single one of the carers was fantastic – patient, caring, friendly, professional, efficient and every carer treated mum with dignity and respect. They spent about 30 minutes on each visit (morning and evening) and never rushed, despite the extra pressures they were under, having to put on PPE etc. My husband I were most impressed by the Covid 19 measures put in place and felt completely safe with their visits. The service they provided was a tremendous help to us and we would most certainly use them again in the future.”


Family member of a service user in Waltham Cross

“I would like to take the opportunity to commend the carers that came to care for my mother during an emotional and sad time. Without their support, I would not have coped. They were wonderful in meeting her needs and they made all the difference to her life in the sensitive and caring way that they treated her. They all went above and beyond their carer roles to ensure my mother was comfortable and able to end her days in her own home and own bed. I cannot speak highly enough of them and the tender, compassionate way they looked after her.”


Service user in Bovingdon

“I have had carers coming in every morning since August when I was discharged from hospital. They have been without fail, cheerful, friendly and so willing to do anything to help. We hear so many complaints about health and social care, but I have no complaints about the level of care I received. I am now able to mostly look after myself and am well on the road to recovery. So thanks to the army of people who turned up every morning to get my breakfast and helped me with my morning routine.”


Family member of a service user in Hertford

“I would like to thank your company once again for the excellent levels of care afforded to my mum in sometimes difficult circumstances. The carers made her feel very comfortable when she had showers and personal care routines. Mum liked chatting to the carers and it was very reassuring for all the family that she was looked after so well and that everyone kept an eye on her.”


Family member of a service user in Bishop’s Stortford

“Please extend my special thanks to the carers who were so kind and dedicated to my mother right from when they started to care for her. Their patience, care and compassion was second to none and I know that my mother thought the world of them. I am so pleased she had such wonderful support from them in her last days. They went over and above their job requirements every single day and were an enormous support to me also.”