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Who Are We?

Care By Us Ltd is a friendly, dedicated, family-run Home Care company with over 10 years of experience providing high-quality care in the South East. We are passionate about providing excellent care and support services to our clients in their own homes, 24 hours a day, all year round. We provide care and support all across Hertfordshire; email enquiries@carebyus.com to find out more about the services we offer in your area. Everyones needs are different, and because we value this individuality in our customers, we have developed a range of services that are fully flexible, ranging from full-time live-in care for those who require it, to 15-minute visiting calls. We know that the overwhelming majority of people would prefer to remain independent in the familiar and comfortable environment of their own homes, and it is a tremendous source of pride as a company that, with the support of our team of expert carers, this independence has become a reality for our ever-growing number of customers. We offer care from as little as quarter of an hour up to 24 hour Live-In care. Care By Us are licensed by the Care Quality Commission, click here to read their latest review. We accredited by Hertfordshire, Essex and Cambridgeshire County Councils.

We are Members of:

United Kingdom Home Care Association (UKHCA) Hertfordshire Care Providers Association (HCPA)

The Care By Us Team

All of our staff at Care By Us are compassionate and family orientated and most are locally based. Many have nursing backgrounds and years of experience as professional carers in the community. They use their own life skills and experiences to support the client and give them the best quality of life and as much independence as possible. Our Home Carers are all thoroughly vetted, police checked to an enhanced level and fully trained to Care By Us’s high standards. We always try and carefully match our carers to suit the individual client. Our ongoing training programme continually develops the skills of our workforce to ensure that we provide the highest standards of care possible.

Our Development


Care By Us opens its Sixth new Supported Living establishment

Care By Us provides accommodation and support for young people with Learning Disabilities to enable them to live independently within the communities of their choosing.

Care By Us continues to grow its Home From Hospital team

Care By Us now has a fully functioning Home From Hospital team now operating in West Herts and East Herts. With our hospital discharge co-ordinators and Home From Hospital Team Members working together, Care By Us successfully set up an accelerated discharge service for Hertfordshire County Council called Home From Hospital. This service reduces the amount of time people need to spend in hospital by facilitating an early, but safe discharge thereby improving patient satisfaction and recovery times.


Care By Us expands into Essex with Learning Disabilities in December

Care By Us commenced providing support for 50 new service users with Learning Disabilities in Essex. The type of support includes 24 hour, day trips, support accessing local activities for a range of individuals who have varying needs.

Care By Us Expands further into West Hertfordshire

Care By Us expands its service provision further into West Hertfordshire including Hemel Hempstead and the surrounding areas. Working with Hertfordshire Health and Community Services, Care By Us aims to bring a professional service including continuity of care to those that need a first class home care provider.

Care By Us Participates in Home First and Hospital Discharge Initiatives

Care By Us invited to participate in groundbreaking pilot schemes (working directly with Medical Professionals as well as the Local Authority) to reduce the strain on the NHS in terms of preventing admissions and assisting in difficult discharges.


Care By Us Expands its services into St Albans

Having successfully expanded into the neighbouring town of Potters Bar, Borehamwood and Bushey, Care By Us begins providing care services to the inhabitants of St Albans.

Care By Us opens its second Supported Living House for young people with Learning Difficulties.


Care By Us launches the charity Local Links With Us

Local Links With Us has two club days in Bishop’s Stortford – Mondays and Fridays – offering a hot lunch, cake and refreshments for all the people in the community who wish to come. Local Links can offer specialised transport for people with difficult mobility and a carer in attendance. The club aims to promote social inclusion through various activities, games and day trips amongst friends.


Care By Us In House Training Facilities expanded to deliver Training covering specialist topics such as Challenging Behavior, Learning Difficulties, Dementia as well as Epilepsy and Diabetic Awareness to meet our growing spectrum of Service Users needs and our existing mandatory courses Care By Us expand our Home Care Services services to cover Potters Bar, Borehamwood and Bushey Care By Us launched their Internet café style E-Learning Centre at their main office. The centre enables service users, families, staff members and local businesses to:
  • Connect to the internet and use emails
  • Connect to family through Skype
  • Share photos and videos
  • Access a world of e-learning courses
Care By Us sponsors 32 employees to take part in the Cambridge 10k run for Cancer Research. Both office staff and carers participated and collectively we raised several thousand pounds for this good cause. Care By Us held a very successful Open Day in the summer at the Rhodes Centre inviting all our 600 Service Users, Families and friends along with local professionals and guest speaker the Mayor of Bishops Stortford Norma Symonds. Care By Us have expanded to cater children and young adults as well as Service Users with neurological and psychological needs.


Hertfordshire County Council Adult Care Services places its block contract for East Herts (Bishop’s Stortford, Sawbridgeworth & the Hadhams) with Care By Us


Care By Us receives a 2 * (Good) Rating from the Commission for Social Care Inspection (A part of the Care Quality Commission with effect from 01 April 2009) Care By Us continues to develop its operational platform


Care By Us commences the delivery of NVQ training to its work force. Care By Us sets up its own dedicated training facility exclusively for the development and training of its own work force. Care By Us signs a spot contract with Hertfordshire County Council Adult Care Services for the Provision of Hourly care services.


Care By Us signs a contract with Hertfordshire County Council Adult Care Services for the Provision of Live-In care services & Care By Us relocates to larger premises to cater for the expansion of the business.


Care By Us is licensed by the Commission for Social Care Inspection (now a part of the Care Quality Commission). Care By Us is taken over by its current owners – Colin & Alison Horne


Formation of Care By Us Limited.