0333 700 80 80

Contact Us

You can contact us 24 Hours a day, 365 days a year. If you would like to find out more about our services, you can contact us at any time on: 24 Hour Contact Number: 0333 700 8080 Email: enquiries@carebyus.com To contact one of our regional offices, please find the contact details below.

Departmental Contacts

Please call our 24-hour contact telephone number above, or call the relevant office for your area, then enter the relevant 3-digit extension number below. If your call is a medical emergency, please dial 999 and speak to the emergency services. Otherwise, in order to guide you to the correct contact details, please select the type of care you are currently receiving:  
Changes to care in the current week
East Herts & Essex – Ext 510 /
West Herts – Tel: 02080998276
Customer Care
Satisfied / Unhappy with our service
East Herts & Essex – Ext 509 / customercare@carebyus.com
West Herts – Tel: 02080998276
Changes to times for future weeks
East Herts & Essex – Ext 513 / planning@carebyus.com
West Herts – Tel: 02080998276 welhamgreenplanners@carebyus.com
Live In
Live in Client Queries
Ext 515 / livein@carebyus.com
How to Pay / Invoice Queries
Ext 514 / finance@carebyus.com
Local Authorities only
Ext 512 / intake@carebyus.com
Private Care Enquiries
Changes to your Private Care Package
Ext 508 / enquiries@carebyus.com