0333 700 80 80

If there is anything you need, we’re always here to help!

Interested in Switching / Upgrading your Care Package?

Departmental Contacts – 01279 755 875

Operations
Changes to care in the current week
East Herts & Essex – Ext 510 /
ops-bishopsstortford@carebyus.com
West Herts – Tel: 02080998276
ops-welhamgreen@carebyus.com
Customer Care
Satisfied / Unhappy with our service
East Herts & Essex – Ext 509 /
customercare@carebyus.com
West Herts – Tel: 02080998276
Planning
Changes to times for future weeks
East Herts & Essex – Ext 513 /
planning@carebyus.com
West Herts – Tel: 02080998276
welhamgreenplanners@carebyus.com
Live In
Live in Client Queries
Ext 515 / livein@carebyus.com
Finance
How to Pay / Invoice Queries
Ext 514 / finance@carebyus.com
Intake
Local Authorities only
Ext 512 / intake@carebyus.com
Private Care Enquiries
Changes to your Private Care Package
Ext 508 / enquiries@carebyus.com